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FAQ's

How can I place my order?
Our website offers safe and secure transactions via SagePay for all online orders.  Orders can also be placed by calling our sales team on 01274 728837, by email via sales@trevoriles.co.uk or by fax on 01274 734351. 

When should I expect delivery?
Items will be dispatched no later than 3 working days if ordered before 1pm.  Non standard stock will be dispatched no later than 7 working days.  In either case we will notify you of when we expect delivery to be made.

Do you offer discounts for bulk orders?
Yes.  Further discounts for significant quantities may be available, please call us on 01274 728837 or email us for more information us to discuss.

Do you provide samples?
Unfortunately we cannot offer samples on our floor machines, we can however arrange site visits and machine demonstrations.  Contact us on 01274 728837 or email us for more information.

Can items be returned?

Yes. We offer a 30 day returns period for any product you may not be completely satisfied with. If the product is returned to us unsued, complete with the original packaging, undamaged and we consider them to be suitable for resale we will happily refund or replace the item.

In order to return an item to us please contact our Sales Team on 01274 728837 or email us for details on our returns procedure.

My item is faulty, what do I do next?
Simply sontact us within 48 hours of delivery and we will arrange for the item to be collected.
 
Payment/Pricing
All prices quoted on our website exclude VAT and are in UK pounds sterling. In the unlikely event there are any discrepancies regarding pricing we will contact you before we complete your order processing. We reserve the right to make changes at any time.

Our website products are competively priced to provide you with the best deal possible, these prices may differ slightly from those quoted over the phone.

If you have further questions then please don't hesitate to contact us.
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